What's Involved in Training & Development?
Training and Development has several different facets:
*Orientation training for new employees
*Teaching business and management skills for new hires or promotions
*Training in effective people skills (very important)
*Specific training for technical and professional skills
Assessing the Needs of Your Business for Training
As your business evolves and changes, your employees will need to keep pace with new developments. To do so, they may need to learn enhanced or additional skill sets.
By being proactive and supporting training and development on an ongoing basis, your employees will be able to work to their full potential and meet the changing demands of your customers.
To begin, you’ll want to assess whether you currently need to train your employees.
Changes in business
Has your business changed?
Have you asked customers, managers or employees for feedback? You may discover some hidden training needs that translate into opportunities to improve service delivery.
Errors, complaints and frequent problems
Receiving complaints from customers or staff doesn’t necessarily indicate an employee is a lost cause and must go. Perhaps there is simply a deficiency that would be easily rectified with training. When errors or complaints are brought to your attention, analyze the problem to see if training might be a solution.
Training can provide tremendous advantages for your business. You can improve customer service or productivity, motivate your staff and keep your operation current. Remember to analyze your needs at the outset and choose the right type of training for your requirements.
Creating Training Plan.
Once you have assessed and prioritized the need for training, the next step is to plan and deliver the training. The factors you’ll want to consider include:
*Mentoring/a buddy system
*Types of Training
Impact on Business
Training can be costly, so you will want to assess its impact. However, sometimes its effect cannot simply be translated into bottom line dollars and cents.
You may need to review why you sought training to begin with and whether your concerns have been remedied. If the training was on customer service, the end result may be fewer customer complaints and/or see an increase in sales. Training on a new computer may net less errors or quicker processing.
Changes may not occur overnight, so it's important to be patient.
Analyze your Needs
You may need training for specific purposes, such as a new booking system or food handling, but incorporating training that develops your employee towards a long-term career goal can help promote greater job satisfaction. And a more satisfied employee is likely to stay longer and be more productive.
If you have a performance appraisal program, it should cover not only your employee’s immediate training needs, but also the development required to groom your employee towards this career goal.
Career development can include assigning a special project where your employee learns a new skill, taking on acting responsibilities during another’s absence, or cross-training. All of these areas of training and development can promote greater job satisfaction while lessening the likelihood of unwanted turnover.
Including Core Values
Including Core Values
Remember that employees are people, and behind their actions are core values. They will also be influenced by your core values. If you can communicate your core values and include them in your employee training, you will by developing the ability of your people to make decisions that best complement the company.
Training Needs Identificatios
One of the fundamental requirements of any business is to identify the organisation needs clearly. However, very few organizations have an effective needs identification process in place.
We provide the know-how to different organisation on how to identify their needs. Not only do we provide the know-how, but we also train up their HR team to use it effectively.
training needs identification process allows organizations to not only identify their training needs but also helps them identify complete organisation needs in terms of closing the gap between the organisation vision and the reality.
Organization Needs Identification Methodology
*A cross functional team or a team consisting of HR persons will be formed for the purpose of carrying out the Needs Identification exercise
*A three-day training programme will be carried out for the team by the consultant. Besides training a detailed action plan will also be drawn up
*A toolkit will be provided by the consultant to the team
*The team will carry out the exercise of identifying the organisation needs
*The consultant will meet the team once a week to provide guidance/ hand holding